Privacy Policy
Your Privacy Matters
At Astro Power Cables, we value your privacy and are committed to protecting any personal information you share with us through our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through our online channels.
By using this website, you agree to the practices described in this policy.
Who We Are
We are responsible for the personal information collected through this website.
Astro Power Cables
Astro Group, G20 Tower, 16th Floor, Block A, Achrafieh, Beirut, Lebanon
Email: info@astro-lb.com
Telephone: +961 1 271 471
Information We Collect
When you submit a contact form, request a quotation, or otherwise write to us, we collect your name, email address, telephone number, company or organization name, the project or application you are enquiring about, the cable types you are interested in, and the content of your message.
When you visit our website, we automatically collect your IP address, browser type and version, device type and operating system, the pages you visit and when, the website that referred you to us, and general usage information.
If you start a conversation through the chat widget on our website, we collect the messages you send, any contact details you provide in the conversation, and basic technical information about your session.
How We Use Your Information
The information collected may be used to:
- Respond to inquiries and requests
- Provide quotations or product information
- Improve website functionality and user experience
- Communicate updates or important company information
- Analyze website traffic and performance
- Maintain website security and prevent misuse
- Meet applicable legal or regulatory requirements
- We do not sell, rent, or trade personal information to third parties.
Your information is handled with care, transparency, and respect at every step
Why We Are Allowed to Use It
We process personal information on the basis of your consent — given when you tick the agreement box on a contact or quotation form, or when you start a chat conversation with us — as well as our legitimate business interests in responding to enquiries and keeping our website secure, and our compliance with legal obligations.
You may withdraw your consent at any time by writing to info@astro-lb.com.
Cookies
Our website uses cookies to operate the site, remember your preferences, and understand how the website is used.
Essential cookies are required for the website to function — they maintain your session, remember dismissed notices, and support security features.
Analytics cookies come from Matomo, a web analytics tool hosted on our own servers, which measures how many people visit our website and which pages they use. We do not use these cookies for advertising, and we do not share analytics data with advertising networks.
Our chat widget stores information in your browser so a conversation can continue if you move between pages or return later.
Third-Party Services
We use a small number of external services to operate this website. Where these services receive information about your visit, they act as our service providers and are expected to handle it in accordance with their own privacy policies:
- Website hosting and content delivery stores the website and its data, and delivers pages to your browser
- Live chat processes the messages and contact details you share in a chat conversation
- Web fonts and script libraries delivered from external networks, which receive your IP address and basic browser information
- Analytics Matomo runs on our own servers, so analytics data is not sent to an external analytics company
Our website may also link to third-party websites. Astro Power Cables is not responsible for the privacy practices or content of external websites.
International Transfers
Some of the service providers described above operate servers outside Lebanon, which means information collected through our website may be transferred to, stored in, or processed in other countries. Where this happens, we take reasonable steps to ensure the information continues to be protected to a standard consistent with this Privacy Policy.
Information Sharing
We share personal information only where necessary — with the internal departments handling your request, with trusted service providers that support our website or business operations, and where required by applicable laws, legal processes, or authorized government authorities.
Third parties handling information on our behalf are expected to maintain appropriate confidentiality and data protection standards.
Data Protection
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected — to respond to your enquiry, maintain our business records, resolve disputes, or comply with applicable legal and regulatory obligations.
When information is no longer needed, it is deleted or anonymized.
Your Rights
Depending on applicable laws, users may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, where applicable
- Withdraw your consent to receive communications from us
- Object to, or request restriction of, certain processing
- Request information about how your personal information is used
To make a request, write to us at info@astro-lb.com. We will respond within a reasonable period, and may ask you to confirm your identity before acting on a request.
Children’s Privacy
This website is intended for business and professional use and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@astro-lb.com and we will delete it.
Updates to This Privacy Policy
Astro Power Cables may update or modify this Privacy Policy from time to time. Any changes will be published on this page together with a revised effective date. We encourage you to review this page periodically.